Can Airtel Call Home calling cards overtake RelianceIndiaCall phone cards ?
As Reliance India Call continues its control over the India market, Airtel Call Home tries to figure our what they can do to make more of an impact on the market. Airtel calling cards have offer lower prices then Reliance and did receive a slight increase in customers but did not make as a big as move as they hoped for.
According to Airtel CallHome customers, they believe the biggest problem revolves around how Airtel communicates with their customers. Most of the complaints people have against Airtel is they can't get through to Airtel's customer service and even if they get through Airtel does nothing to fix their problems. This has lead to many Airtel India Call customers to switch to Reliance. As for Airtel's website many customers have a hard time navigating and mangeing their accounts online. This makes it hard for customers to recharge their accounts and leaves them without international phone card service. Also, customer have talked about how their credit cards have been charged twice and not been given any minutes when they attempt to recharge their accounts.
Another problem customers have is they cannot complete their calls or even get service during peak hours and holidays as Airtel Call India 's small network cannot handle high volumes of activity. Again, this leads customer to forget about the money they have invested in Airtel and leave to find another service that can handle high volumes of activity.
Airtel Calling cards ' biggest problem is their customer service issue, as stated earlier customers have tried to email or call Airtel Call Home to discuss how they having trouble using their service and Airtel does nothing to help them by having a busy signal on their customer service number and not responding to customer emails or sending a generic email offering coupons on their service. Other phone card companies are aware of Airtel phone card 's customer service problem and have made an effort to take unhappy Airtel customers away to their company by offering good rates and promises of high quality connection, connection whenever customers wish to call no matter the day and good customer service. Companies like Reliance, Pingo and others are offering prices that are lower than or as low as Airtel Call Home 's rates, and good customer service and many phone card users are taking notice. If Airtel India wishes to stay in the India market, they must make major improvements or Pingo and Reliance will take all their customers away.
According to Airtel CallHome customers, they believe the biggest problem revolves around how Airtel communicates with their customers. Most of the complaints people have against Airtel is they can't get through to Airtel's customer service and even if they get through Airtel does nothing to fix their problems. This has lead to many Airtel India Call customers to switch to Reliance. As for Airtel's website many customers have a hard time navigating and mangeing their accounts online. This makes it hard for customers to recharge their accounts and leaves them without international phone card service. Also, customer have talked about how their credit cards have been charged twice and not been given any minutes when they attempt to recharge their accounts.
Another problem customers have is they cannot complete their calls or even get service during peak hours and holidays as Airtel Call India 's small network cannot handle high volumes of activity. Again, this leads customer to forget about the money they have invested in Airtel and leave to find another service that can handle high volumes of activity.
Airtel Calling cards ' biggest problem is their customer service issue, as stated earlier customers have tried to email or call Airtel Call Home to discuss how they having trouble using their service and Airtel does nothing to help them by having a busy signal on their customer service number and not responding to customer emails or sending a generic email offering coupons on their service. Other phone card companies are aware of Airtel phone card 's customer service problem and have made an effort to take unhappy Airtel customers away to their company by offering good rates and promises of high quality connection, connection whenever customers wish to call no matter the day and good customer service. Companies like Reliance, Pingo and others are offering prices that are lower than or as low as Airtel Call Home 's rates, and good customer service and many phone card users are taking notice. If Airtel India wishes to stay in the India market, they must make major improvements or Pingo and Reliance will take all their customers away.